Landline not working

Level 1a

Good morning

Just wanted to let you know that our landline is not working.  The message on the phone reads "no line". There is no dial tone.  I know that some work was done on the underground street cabling in preparation for NBN, but we are not yet connected to NBN.


Hi @Katherine 


Welcome to the Community!


Thanks for raising this with us. I performed tests and our results are currently inconclusive for us to know where the problem is coming from. Additional testing is required and it would be best for our Technical Team to assist you over the phone.


Can you send me a PM providing your best contact number and preferred time for a call back?


For reference: How do I private message (PM) in the community




Hi @Katherine, we'd like to make a follow up regarding your contact details. Fee free to message us should you need assistance. Thank you.