I WISH TO COMPLAIN ABOUT AN E-MAIL FROM TPG, THAT I HAVE REQUESTED FOR CANCELLATION
OF SERVICES ON ACCOUNT # xxxxxxx. I NEVER REQUESTED FOR ANY CANCELLATION OF SERVICES ON A/C # xxxxxxx. i REQUESTED ALL MY SERVICES - MOBILES & NBN INTERNET/PHONE
96031537 ] SERVICES TO BE PORTED FROM OCTOBER 15, 2020.MODEM WAS RECEIVED ON NOVEMBER 6, 2020. ON DECEMBER 4,2020 MICHELLE A CASE MANAGER ADVISED THAT NBN HAS
REJECTED MY APPLICATION AND I REQUESTED A COPY OF NOTICE & I WAS TOLD TO CANCEL MY
SERVICES WITH WESTNET, & I INFORMED I WOULDN'T CANCEL AS I WOULD LOSE MY 02 96031537.
TODAY, MY PHONE 02 xxxxxxxx HAS BEEN DISCONNECTED WITHOUT MY CONBSENT. I WANT THE CONNECTION TO BE RESTORED IMMEDIATELY & MY NBN SERVICES 0N A/C xxxxxxx TO BE FULLY OPERATIONAL IMMEDIATELY, AS I HAVE WAITED ENOUGH FROM OCTOBER 15,2020.
We are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you, @samtilley41. We have raised your concern to our Provisioning Team and a Case Manager will contact you to further discuss the matter.
Kindly await further updates within the day.