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Voice Phone intermittently not working Incoming and out going

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coolmobility
Level 3

Having problems with NBN Voice Phone occasionally not working.

At times no one can call us and gets 'dead line' or message that the line is not connected or too many callers. We have missed a lot of important calls for this reason. (Note: these have been times when the phone was not being used. If we repeatedly try calling, eventually the call gets through.

 

Other times we try ringing out, have dialtone, but get a message that due to number of calls, a connection can't be made (or something like that). If we repeatedly try calling, eventually the call gets through.

 

Other times there is no dial-tine (rare).

 

I am a quadriplegic and rely upon the landline rather than my mobile, so most people call on the landline.

1 ACCEPTED SOLUTION

Accepted Solutions
coolmobility
Level 3

It has been working fine this morning until about 11:40am when we tried to dial out and was not functioning again.

We're FTTC so restarted both boxes and it is working again now. 

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7 REPLIES 7
coolmobility
Level 3

Lodged issue with Tech Support too, who can't see fault but are now monitoring line.
Hoping the find what issue is as we had similar when first connected, over a year ago.

coolmobility
Level 3

Voice phone unable to dial out AGAIN . Multiple attempts. If this is supposedly being tracked, I hope you can see fault.

 

coolmobility
Level 3

Can receive calls but not dial OUT.

Ahra_G
Moderator

Hi @coolmobility

 

We checked your account and we're not detecting any network issues that will affect the ability to use the homephone. 

 

We have refreshed the connection on our end to see if that will address the issue you're having. Please test and let us know if it works. If it still doesn't work, please do the following in sequence:

  • Restart your modem and test again
  • Try another handset if possible
  • Reset the modem as a last resort

Let us know how it goes. 

 

 

Thanks! 

coolmobility
Level 3

Was working fine again this morning, when your technician called, without us doing anything, so must be at your end.

Technician asked us to try ringing one of our mobiles, then he'd check back. Our Phone line worked fine, rang mobile, so we hung up. Technician didn't ring back, as he said he would, which we were disappointed with.

Yesterday we had dial tone, dialed numbers repeatedly, but then no ringing tone or messages, no matter how long we waited. Voice just seems to be so unreliable, even though NBN receiving fine.

coolmobility
Level 3

It has been working fine this morning until about 11:40am when we tried to dial out and was not functioning again.

We're FTTC so restarted both boxes and it is working again now. 

View solution in original post

Riezl
Moderator

We'll see how it goes and if the issue persists, please let us know so we can investigate further, @coolmobility.