Maintenance

cosentino35
Level 2
Why is there constant maintenance going on ,owners are elderly The phone drops out constantly ,then the maintenance issues Not very happy since joining with TPG
1 REPLY 1
Shane
Moderator

Hi @cosentino35 ,

 

Welcome to the community!

 

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.


We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

 

In the event that you are still having issues with the service, please drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@cosentino35 wrote:
Why is there constant maintenance going on ,owners are elderly The phone drops out constantly ,then the maintenance issues Not very happy since joining with TPG