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Mobile Data Exceeded

Level 2

Hi. My number is 04xxxxxxxx. I received an SMS this afternoon saying: Your data is now barred as you have insufficient Prepaid balance. Please explain. I am trying to add my Prepaid balance thorugh online but somehow I am not being able to do it.


Hi @shefa093,


Welcome to TPG Community!


We have edited your message for security purposes, as it contains your mobile service number.


We can see that you have exceeded the monthly data allowance, thus your data has been barred.


We have checked the account and we can see that you have successfully added a prepaid balance through TPG My Account and your mobile service appears to be properly working at the moment.


We recommend having a read of this TPG Community article which contains tips on how to minimise mobile data usage:


Tips to minimise your mobile data usage


You can also opt to upgrade your current plan on the same price with more data included. Here's a community article about our Updated TPG T4G Mobile plans - now with more Included Data!


Let us know if we can be of further assistance. Cheers!





Level 2

I had the same issue.

I have prepaid for 1GB of data. 1 week have passed and I'm still waiting for my data to be restored.

It's just annoying to be waiting for 1 week for a service that I have prepaid..

Level 2

As of Sept 6, 2018 4:38pm, I am still waiting for a service that I have prepaid on Augst 30,2018.



Hi @fboydon,


Welcome to the community!


I was able to pull up your account using your community details and seen that you have been in touch with one of our Mobile Specialists.


At the moment this is currently under investigation.

This is also raised to one of our Complaints Resolution Case Manager for further handling.


I don’t have any further updates differing from what has already been communicated to you. I will make follow up on this. Rest assured feedback will be provided where is possible.


Hi @fboydon,


I've seen that you have been in touch with one of our Complaints Resolution Case Manager and provided the case resolution.


Let me know should you require further assistance.