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Home Phone HISSING

despeters
Level 2
Level 2
‎08-09-2018 08:42 AM

When someone calls me on the home phone, the line is hissing on there side they ring back up to 5 times before they get a clear line. This started to happen in the past three week, before that, all was ok. 

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orbistat
Level 8
Level 8
‎08-09-2018 09:02 AM

Hi @despeters,

Need a bit more information, does it happen on a call from the same caller every time? Are you on ADSL or NBN? Is the caller on ADSL or NBN?

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despeters
Level 2
Level 2
‎08-09-2018 09:35 AM
It happens from all different callers from home lines and mobiles, the service is ADSL plan with home phone bundle in canberra
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orbistat
Level 8
Level 8
‎08-09-2018 10:53 AM

Thanks for the extra info @despeters, can you try and make a call from a mobile to your home fixed line or get a friend to give you a call while your ADSL modem is switched off, if the noise disappears it may be a faulty ADSL filter/splitter.

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