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My phone,on NBN disconnects at random times during a call.Why ? and how to fix?

Level 1a

For the last few weeks my home phone drops out during a call after 5 odd minutes or later ,if call is a few minutes or longer.

Today  while talking and looking something on computer it fell over again and the computer came back with 'low ID ' then I did a ping test that recovered it self and all good again. this has been happening too often and is becoming a nuisance

any suggestions on what to do about this ?

Jv

1 REPLY 1
Moderator

Hi @weyrite53 ,

 

Welcome to the community!

 

We're able to locate your account using your community details and ran an initial test to the service. The test shows no line fault that may cause this issue. We would like to confirm how often this issue occur to the service also what troubleshooting have you done so far.

 

Cheers!