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My was busy all the time. It has been over two months already now? I would like to fix it ?

Level 2

Dear Sir!

I am the Customer of TPG nearly more than 5 years. But recently my Phone not working at all for Two months already! I tried to put the new phone in instead the old Phone but still not working at all. The Problem can not make a Call because the line was Problem not the Phone. Every time you make a call then you will see the message said :" The Line was busy". If you can help please send someone come have a look ; if this was my problem i would pay for that  otherwise I have no choise! Thank you at all


Sieng L Thong


Hi @HungWong,


Welcome to the Community!


As per checking, the issue has been escalated to our Engineering Team and they are now working on a resolution.


We will make a follow up with the Team and have the case engineer contact you to discuss the progression of the case.


If you have a preferred contact number and time, please send it via private message. Thank you.


Hi @HungWong, our Engineering Team lodged the case to Telstra and a technician has been booked to further investigate the issue anytime between now and 27/March/2018.


If you wish to further discuss the matter, please provide your contact details via PM.