TPG are intentionally lying, cheating, over-charging and not providing the service they promise. It's disgraceful. They should be fined, or lose their licence after what I am still going through.
Please spread this simple message everywhere:
'@Kogan or @moosemobileau cheaper, better than rip off @TPG_Telecom'
Ridiculously, consumers in Australia have no choice but to use the power of the internet, as the 'Telecommunications Industry Ombudsman - TIO' are paid for by the telecoms companies they are meant to regulate (and don't properly), which is why Telecoms companies can get away with scamming us. It is still worth filing a complaint, and pushing it hard, as TPG will have to pay for every compaint raised. (I think thousands for each complaint). Here's what I have - and still waiting for them to address it - for the last 9 months as a loyal TPG customer:
TPG USED to be good - now they are lying, cheating, scamming and ripping their customers off. Check the proof above. For all of this, plus many calls, emails, 8 months withouth voicemail, over-charging, $40 of Skype calls, $20 of new sim card, unnaproved money taken from my account, a succession of lies and failures, no phone and no voicemail, they have the audacity to offer me $15 compensation. And to suggest they will charge me $11 porting fee. What a joke.
I'll now spread this message and ask you to also to help good Australians not get rorted by this company like I have been. (Easy online in many forums that help Australians)
TPG owe me massively in time and the huge inconvenience this has caused me. This goes up every minute I have to work to get justice. Or I will just keep spreading this article. Let's see if they do anything.
I've variously asked them to call and go through this and resolve it, but they just hide and write short emails that don't address the issues, and offer no solutions. They dont even call when they promise to. I've been doing all the chasing for months. Enough is enough.
Spread the word, folks. Move to Kogan or Moose immediately.
I really want to get this sorted for you and understand the frustration that you are having with this issue. Can you please private message your best contact number so i can call you to take care of this personally.
Ill wait for your message.
Thank you for taking the time to discuss your concerns with me last Thursday. I appreciate the input and have taken notes of them so we can improve the service we provide.
Should you need further assistance in the future, please feel free to contact us.
Internet STILL DOWN DOWN DOWN since mid December - falling off every day and night - sent all ping and trace tests yet again as requested - still not resolved..
Cost me $500 today so far yet again - unable to work.
Had 'Mark' call on Saturday and he hadn't even read the email or looked at the screenshots - and wouldn;t admit it - that's $50 of my time wasted again..
Need this sorted once and for all today or am viralising.
Hi @paddyl, we have also received your message on Facebook.
The connection is stable for more than 5 days now and we are not detecting any fault on the line/network at the moment.
Nevertheless, we have forwarded your concern to our Technical Team and we will have Mary contact you for further assistance.
Haha negative..?? Try relying on an internet service you need to work from - that hasn't been fixed since mid December. Im 50 calls and emails and many hours of my time plus thousands in lost business past diplomacy and courtesy. Why don;t youhave a look at productreview.com.au and get a little perspective on how well TPG are dealing with these kinds of issues if you don;t believe me? We have to fight for our rights in these cases, sadly - and it is YOU that is the troll, clearly. Probably paid for by TPG.