NBN Phone stopped working but internet is working

[optim]

I get dial tone and the number send but at the point of connection, I get a continuous error tone. Traceroute shows the internet is up.

It feels like I've run out of credit but my account shows there's still over $2.  That should be enough to make a local call, right?

If it's not credit, I've not a new tecnical fault.

It it is credit, how can I set an auto top-up on my account?  

Either way, it's very annoying.

[BasilDV]

Hi @optim

Welcome to the Community!

We've created an article that will guide you on how to top up.

• Your Home Phone Optional Prepaid Balance

We tried to search for your account using your community details to no avail.

If you need help topping up, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[optim]

Was going to borrow a different phone to test if that was the problem but it came good again.  Definitely not credit related but still a mystery.

[optim]

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@BasilDV wrote:

Hi @optim

Welcome to the Community!

We've created an article that will guide you on how to top up.

• Your Home Phone Optional Prepaid Balance

We tried to search for your account using your community details to no avail.

If you need help topping up, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

---

Thanks for the link.  Can I just say that the fact that, "There is no automatic top-up", is REALLY ANNOYING. 

Why not?  How hard can it be?