NBN Phone

[nicolefarr]

I have had the NBN installed and it is working, I have connected a phone which is NBN compatible and get a dial tone. However, I have gone into settings to forward all calls to my mobile and it is not working. I have also tried calling my number with the call forward disabled and the phone does not ring.

I attempted to call out from the phone and althougyh I get a dial tone the call does not go through.

[BasilDV]

Hi @nicolefarr

Welcome to the Community!

We were able to locate your account using your community details and it shows that the unconditional divert is active.

Are you still unable to receive any calls to your Mobile when someone tried to call your home phone?

I attempted to call out from the phone and althougyh I get a dial tone the call does not go through.

- We've checked the account and it shows that you don't have enough phone credit/balance to call out.

We've created an article that will help you add a prepaid credit for you to call out.

Your Home Phone Optional Prepaid Balance

BasilDV