We're sorry to know that your service is still not working and we apologise for the inconvenience this is causing you, @qinlinni123.
We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.
We have made a follow up and we'll have the case engineer contact you to discuss the progression of the case.
Let us know via PM should you have a preferred contact number and time.
Our records show that you have already agreed via SMS on the booked technician appointment. Additional updates about the case and the outcome of the technician visit will be communicated to you directly by our Engineering Team. If you have other concerns/queries, feel free to leave a comment.