NBN not working after replacing phone

[lemak1234]

Hi there

We just replaced our home phone (nbn) with a new handset and base but after plugging it in the nbn stopped working
Nothing else was touched. Have power cycled the nbn box
This is a FTTN connection
Tech support has sent a technician out but posting here in case we can fix it earlier as we run a restaurant and people can’t order at the moment

[Anonymous]

Hey, lemak1234

Post a picture of the modem/router's front and back panel on this thread also send us a Private Message with your account details (Username/Customer ID together with the address on file). So we can proceed with initial assessment.

How do I private message (PM) in the community

Regards,

Hi there

We just replaced our home phone (nbn) with a new handset and base but after plugging it in the nbn stopped working
Nothing else was touched. Have power cycled the nbn box
This is a FTTN connection
Tech support has sent a technician out but posting here in case we can fix it earlier as we run a restaurant and people can’t order at the moment