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NBN phone line not connecting

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Level 1a

Our NBN phone line stopped connecting several days ago. When attempting to call out there is a dial tone, but calls do not progress. When calling in, line is blank & disconnects. Any suggestions?


Hi @adslcp0y,


Welcome to TPG Community!


We have located the account using your community details. We'd like to arrange one of our senior technical specialists to contact you for assistance.


Please PM us your best contact number and most convenient time to receive a call for troubleshooting.


To send a PM, please refer to this link: How do I private message (PM) in the community 


We'll wait for your PM. Thank you.


Thanks for sending the details via PM, @adslcp0y. We have arranged a senior technical specialist to contact you wife between 1PM and 4PM NSW time today.


Hi @adslcp0y, we can see that our Technical Team has been in touch and the issue was escalated to our Engineering Team.


The team advised that your VoIP service should be working now. If you're still having issues, please let us know so we can investigate further.