New Phone number.

Level 2

Hi, Our NBN internet was connected last 4th March. Just want to know when can we have our new phone number for TPG says we cannot use our old phone number.


Hi @Gen17,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


We can see that your service has been installed/activated and your connection shows up and running now.


We have emailed you the details regarding your home phone number and we have created this article that may help you set up the home phone service:


Where to plug in your telephone handset with NBN?


Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.


Level 2

Thanks for the reply. The number is on the email. I just did not see it.