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New internet connection not working

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Level 1c
Hi,
I recently moved to a new house and I connected the TP-Link device to NBN (FTTP) device. But my internet is not working. Can you please advice what needs to be done. Thank you. My details are below.

Username: rakeshmallapu
Customer ID: 6569883

Please let me know at the earliest.
6 REPLIES 6
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Moderator

Hi,

Firsty, have you receive the confirmation from TPG that your NBN service is ready?, We advice you when has been completed the installation or you can check the status online.

 

Have you perform the FTTP set up?

https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTP-Setup-General-Setup/ba-p/39

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Level 1c
I have not yet received confirmation from TPG that my NBN service is active. I checked the status online and it says the installation is progressing.

I have completed the FTTP setup.
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Level 1c
Also., can you please let me know when the installation is expected to complete. Thank you.
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Level 1c
Hi, it’s been more than a month now. I applied for ‘moving house’ on 16th March.
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Level 1c
Hi Rajen,
Any update on my installation?
Have the NBN ports been assigned?
Thank you.
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Level 1c
Hi,
Is there an update on this case?
I need to work from home and I need internet connection badly. So I am requesting you to resolve this ASAP.