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I had this issue resolved about a week ago and here I am again with the same issue.
Hi @pfmm, we have created this community article, which may help resolve your concern:
Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community