I changed my Modem from the supplied Huawei to a TP-Link AC1600 following a major outage and the Internet service is fine with a much improved WiFi from the new modem.
However, the telephone service is now not working.
Customer support (from the Phillipines) tells me that if I use a different modem the phone line will not be available as it will only work with the supplied modem.
This is not acceptable and I question if it is correct.
I aso have a Gigaset A510 connected to this modem which advises that the Fixed Line is connected.
Your assistance would be appreciated.
Welcome to TPG Community!
Please be advised that using the NBN VoIP home phone will not work with a third party modem/router. The setting is embedded in the firmware of the supplied modem/router.
For you to be able to use the NBN VoIP phone, you have the option to set the new TP-Link AC1600 as a router/access point only device, which is set to DHCP/Automatic IP and connect it with the TPG supplied Huawei. You can disable the WiFi of the supplied modem in order to prevent the signal interference between the 2 devices.
Should you require further assistance, please let us know.