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No home phone signal but Internet works

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Level 1a

My home phone is not working after I switch to a new router. Called TPG many times. They are heplfull but my problem did not solve.  So i turned to a computer shop. In short,  I bougth a adaptor that was supposed to connect my phone back. It did not happen. I called TPG again and I was told that a telephone expert will call me and help me to fix the problem. I have been waiting for more than a week now but nothing happened! What should I do?

Please advise.

Irene

2 REPLIES 2
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Moderator

Hi @chuenfun,

 

Thanks for posting additional details. We've seen that this issue is still being handled by our Engineering Team. We will chase this up with them and request for immediate feedback within the day. We aplogise for any inconvenience.

 

Cheers!

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Moderator

Hi @chuenfun.

 

We've seen that you have been in contact with one of our Engineers and confirmed that the home phone is now working.

 

Let us know should you require further assistance.

 

Cheers!