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NBN FTTC Handset no working

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Level 1

Hi,

NBN Connected 2 days ago, works fine.   Our phone handsets (Uniden DECT 6.0) do not complete a call.  We get a dial tone, hear the number being called, but then get continous tone instead of hearing the ring tone.   Also, calling our phone number from a mobile, the handset does not ring and cannot get the incoming call, even thow the mobile can here a ring tone.   How do we fix this??

3 REPLIES 3
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Moderator

Hi @carolanntitcumb,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have seen that the home phone status is active in which the service should start working.

 

We've raised this with our Tech team and they've advised that they tried to contact you, but it was just ringing then goes directly to your voicemail.

 

Were you able to try another handset?

 

Kind regards,

BasilDV

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Level 1

problem has been resolved by your team, many thanks.

Highlighted
Moderator

Thank you for the update @carolanntitcumb.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV