For new services, we recommend customers to check first if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
If the issue is particular with the home phone, these articles may also help :
Please note that if you opted to port your home phone number to TPG, the phone number porting normally takes 1-5 working days to be completed.
Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.