No phone service

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Level 1a
I switched to TPG NBN service from 14/2, since then the internet works but no phone service. I thought it was overlapping between TPG and the previous provider (as both of them charge me the money even I had asked the previous provide to disconnect on 14/2). Till today my phone line still does not work. When I called from my mobile to landline, no ringing sound, then stopped. When I called from landline to mobile, no ringing sound as well.
1 REPLY 1
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Moderator

Hi @Ltn281076,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

If the issue is particular with the home phone, these articles may also help :

Please note that if you opted to port your home phone number to TPG, the phone number porting normally takes 1-5 working days to be completed.

 

Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.