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OCA0101 on digital service

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Level 3

Have received an email saying the porting of a phone number is completed. 

When i ring the number i get a 'invalid number' OCA0101 pre-recorded message. 

 

Is the port completed? Was it done wrong? Or does it need more time to complete porting despoite being communicated it is complete?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @ChrisWalsh 

 

I have been advised this should now be resolved. Can you please retest the service?

 

Regards,

Karl

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14 REPLIES 14
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Moderator

Hi @ChrisWalsh 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @ChrisWalsh 

 

From what I can see the porting looks to be complete, and we just need to update some details in the backend. I have requested our porting team to investigate and contact you back ASAP.

 

Regards,

Karl

Level 3

Thanks. I have been told that someone will contact me several times throughout this process, but still waiting for the first call. 

If there is an issue on the backend, how is the porting complete?

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Moderator

Hi @ChrisWalsh 

 

The number has been ported to TPG. We are waiting for the porting team to update the details of your ported number in the backend. I have requested again for our porting team to take a look.

 

Regards,

Karl

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Level 3

Thanks Karl. 

Is there a timeframe, because currently there is no phone line active at this residence. 

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Moderator

Hi @ChrisWalsh 

 

It should be within the next 24 hours,

 

Karl

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Level 3

Hi Karl. 

 

24 hours on, still no contact and phone line still doesn't work. 

The elderly resident who is now half blind will have no phone connection and this will not be good for them. 

 

Please escelate to have this resolved by Monday 25/5/2020.

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Level 3

Hi @KarlB 

 

Still not working. Is there any update?

 

Chris

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Moderator

Hi @ChrisWalsh 

 

I have requested again for our porting team to take a look.

 

Regards,

Karl