Level 2

VoIP is not available. I've been in contact with customer service and technical teams for over two weeks and they don't seem to be fixing it at all. One time a technician came to replace our modem, but I didn't even know how to configure it with TP-Link and I didn't know what the technician was, but it didn't help.
Call, connect to customer service, reboot our modem, restore, I say I can't use VoIP and they will call me back in 24 hours.
However, I have never had a call back within 24 hours. I call them every time.
I can't work as I can't use the phone, so I repeat this for a week after I told them to do something.
Please do something about it.
The Phone part of the Network page in TP-Link 'Basic', no longer displays the phone number  that was displayed with the old modem (But I couldn't use it.).
Please advice.


Hi @ukeddie_epis 


Welcome to the Community!


We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.


How do I private message (PM) in the community?