OCA0188

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Level 1c

VoIP is not available. I've been in contact with customer service and technical teams for over two weeks and they don't seem to be fixing it at all. One time a technician came to replace our modem, but I didn't even know how to configure it with TP-Link and I didn't know what the technician was, but it didn't help.
Call, connect to customer service, reboot our modem, restore, I say I can't use VoIP and they will call me back in 24 hours.
However, I have never had a call back within 24 hours. I call them every time.
I can't work as I can't use the phone, so I repeat this for a week after I told them to do something.
Please do something about it.
The Phone part of the Network page in TP-Link 'Basic', no longer displays the phone number  that was displayed with the old modem (But I couldn't use it.).
Please advice.

1 REPLY 1
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Moderator

Hi @ukeddie_epis 

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV