Level 2

Hi! I am just wondering why you allow to port mymobile  number into another mobile service.  I have given the other provider with my name, my date of birth and even my account number which has also been confimed by you but you refuse to port my number and responded to them that my account number was wrong.  It has happened three times already since this morning.  I have been calling you and the other provider and it seems this is not going anywhere


Hi @ernadignadice,


Welcome to TPG Community!


We'd like to help get to the bottom of this issue. We have located an account using your community details, but we'd like to make sure that we are working on the right one.


Can you PM us your TPG customer ID and the mobile number you want to be ported?


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Hi @ernadignadice,


We'd like to arrange a call from one of our Mobile Specialists to discuss details of this mobile porting issue.


Let us know your best contact number and preferred time.


In case you need a reference:


How do I private message (PM) in the community