TPG Community

Get online support

Voice/phone line and contract for nbn have all disappeared when I looked at account

Highlighted
Level 1b
I was checking my account online.. I saw not only had my nbn bundle changed from what I'd originally signed up for.. But there was a home phone line now also... As I explored the account, suddenly the phone lines disappeared (08)97021482 was the number and my contract suddenly disappeared too!! Also, there was a server which denighed me access to Ftp file manager.. What is going on!!
1 REPLY 1
Highlighted
Moderator

Hi @huskaxandt1,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Can you PM us your TPG customer ID, username and address?

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community