Get online support
Welcome to the community!
I would love to help and see what happened on this. I've located the account using your community details.
Having has a chance to take a closer look at your connection, I cannot see any possible reason why the home phone is not working.
I'd like to have our Technical team contact you regarding this matter. Please PM us your best contact number and time.
For your reference: How do I private message (PM) in the community.