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Phone Line

Level 2



My home phone has not been working recently. I have the $20 Extra Talk phone plan. When I try call mobile numbers, home phone numbers and Internationally to New Zealand the phone does not work. I am greeted with an error code of OCA0163. How can this be fixed?



Hi @mkumar88,


Welcome to TPG Community!


We have located an account using your community details. We have arranged one of our account specialists to contact you to address this concern.


Should you have a preferred contact number and time, please send it via PM.


To send a PM, please refer to this link: How do I private message (PM) in the community 


Hi @mkumar88, we can see that you have been in touch with one of our Accounts specialists who addressed the concerns raised.


You should be able to use your home phone and if you need further assistance, please let us know. Thank you.