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Phone calls from certain 02 numbers fail to connect to my number

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Level 1

People calling from particular 02 numbers keep getting an engaged signal when calling my number 02 XXXX XXXX.

Royal North Shore Hospital - but don't know particular number

Mona Vale Hospital OT - but don't know particular number

The only number I can confirm that does not connect is 02 XXXX XXXX.

This has been ongoing since being connected to NBN.

1 REPLY 1
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Moderator

Hi @derf2fred ,

 

Thanks for raising this to us. This is unusual issue for home phone service, we'll raise this to our Technical Team for further handling and investigation. Please confirm your best contact number and preferred time.

 

For your referenice: How do I private message (PM) in the community 

 

Regards,

 


@derf2fred wrote:

People calling from particular 02 numbers keep getting an engaged signal when calling my number 02 XXXX XXXX.

Royal North Shore Hospital - but don't know particular number

Mona Vale Hospital OT - but don't know particular number

The only number I can confirm that does not connect is 02 XXXX XXXX .

This has been ongoing since being connected to NBN.