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very poor customer service

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Level 1a

Number of messages to TPG requested for no home phone line connection and unstable internet connection with no response to my mobile.

Call TPG customer service with Mr. Arthur with conversation ref: 10200638 and Mr Arthur promised to send someone to fix my phone connection this morning for the job number 6397.  Finally, no one come to my house to fix it.

What is TPG customer service.

Please fix my problem ASAP

 

1 REPLY 1
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Moderator

Hi @annytang

 

Welcome to TPG Community!

 

We understand that our Engineering team contacted you yesterday and was advised that the Telstra technician attended the job and fixed the fault within the external copper line.

 

The internet connection has been stable and the phone line is working.

 

Should you require further assistance, please let us know.

 

BasilDV