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Phone connection problem

Level 1

There is no dial tone or any noise when I pick up the home phone. I get a busy signal when I dial my phone number from a mobile phone, but the Internet works (but increasingly becoming slower I think). I have unplugged all phones, then tested each one by one on different wall sockets, but there is just dead silence. I think this has been going on for several days.

3 REPLIES 3
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Moderator

Hi @BrentW,

 

Welcome to TPG Community!

 

We'd like to check what is cauising the issue and help with the resolution. We have tried to locate the account using your community details, but we were unable to find a match.

 

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Hi @BrentW, thanks for providing the account details via PM. We have arranged a senior technical specialist to contact you between 1PM and 4PM NSW time today for assistance.

 

Should you have a preferred contact number and time, please let us know. Thank you.

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Moderator

Hi @BrentW, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team. You will be contacted by the case engineer via SMS or a phone call to discuss the progression of the case.

 

Should you have further queries, please let us know. Thank you.