Phone down

[vickychen122]

Please fix it for me

[Shane]

Hi @vickychen122,

Let us check what's causing issues with the phone service. Are you getting a dial tone at the moment? Could you tell us the troubleshooting steps you have performed so far and shoot us a PM with your details?

How to send a PM?

Regards

Please fix it for me

[vickychen122]

No signal at the moment. We keep dialing but the tone is dead. (Steady sound~similar no tone)

[Shane]

Hi @vickychen122,

What lights do we got on the modem/router? Could you shoot us a PM with your details so we can proceed with the initial assessment.

How to send a PM? 

Regards,

No signal at the moment. We keep dialing but the tone is dead. (Steady sound~similar no tone)