Phone down

vickychen122
Level 2
Please fix it for me
3 REPLIES 3
Anonymous
Not applicable

Hi @vickychen122,

 

Let us check what's causing issues with the phone service. Are you getting a dial tone at the moment? Could you tell us the troubleshooting steps you have performed so far and shoot us a PM with your details?

 

How to send a PM?

 

Regards

 

Please fix it for me

 

vickychen122
Level 2
No signal at the moment. We keep dialing but the tone is dead. (Steady sound~similar no tone)
Anonymous
Not applicable

Hi @vickychen122,

 

What lights do we got on the modem/router? Could you shoot us a PM with your details so we can proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

No signal at the moment. We keep dialing but the tone is dead. (Steady sound~similar no tone)