Phone from US fails

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Level 1c

When my sister-in-law who lives in Baltimore (US) tries to phone me (I have TPG VOIP) she gets a message that she cannot connect. I can phone her OK. Solution please?

1 REPLY 1
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Moderator

Hi @cluckman ,

 

Welcome to the community!

 

We're sad to know that you're having issue with your home phone service. We're able to locate your account using your community. We've seen that this issue is now being handled by our Engineering Team and it is currently under investigation. The assessment may take 24-48hrs and updates will be provided via SMS or Phone call by one of our Engineers.

 

We apologise for any inconvenience, let us know should you require further assistance.

 

Cheers!