TPG Community

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phone line

Level 1

my phone line is not working. whike there is a dial tone after i punch in the number i want i hear a long beep sound. any advice? the phone line light on the modem is not on. 


Hi @suzy 


Welcome to the Community!


We tried to pull up your account using your community details to investigate on your phone concern, however, we're struggling to find an active record. For us to check this further, can you PM us your customer ID or username along with your service address?


For your reference: How do I private message (PM) in the community




Hi @suzy,


This is just a follow up on your concern. Please PM us your account details so we can check this further.