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Phone line not working but internet connected ok

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Level 2
I have nbn+phone service with TPG. Since nbn installed, the phone line is not working even I plug it to phone1 o phone2. The phone icon light on modem front panel is on and handset has ring tones. But I cannot ring out and cannot receive an incoming call neither.
6 REPLIES 6
Moderator

@justinC 

  

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

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Level 2
@RajenS
Account Number: 3323176;
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Moderator

 


Hi@justinC 

  Did you configure the router manually or itself, please?

Thanks
Rajen

 

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Moderator

@justinC 

 

The TPG router must configure its self, configuring the router manually, sometimes cause VOIP issues, also please take a photo of router serial number and mac adress, and PM me
Thanks
Rajen

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Level 2
Nbn people configured it themselves. At that time, I wasn't at home and they didn't connect a handset to the modem. Recently I just found my old phone was not working, so I put a handset and plug it to nbn modem, then found this issue.
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Level 2