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Phone line redirects to message serverice

Level 1

Hi Everyone

 

We have just switched over to TPG NBN with home phone. Everything went well however we are having problem with the home phone. If you ring the home from mobiles or others who have nbn - it works. If you ring from anyone who is not on nbn it goes to message bank. How can we resolve this

 

Annette

1 REPLY
Moderator

Hi crazy_net,

 

Our Homephone team confirmed that only calls from a specific telco will not come thru. Please wait for further updates as we have raised this with the telco.