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Phone socket not working

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Moderator

Hi @Kschacht63,

 

Welcome to the community!

 

I check your account and it is normal for the phone socket not to work until the service is installed.

 

Please be advised that home phone (handset) should be connected to the TPG supplied modem-router for your NBN-FTTN service.

 

Let me know if should you require further assistance.

 

Cheers! Smiley Happy

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1 REPLY 1
Moderator

Hi @Kschacht63,

 

Welcome to the community!

 

I check your account and it is normal for the phone socket not to work until the service is installed.

 

Please be advised that home phone (handset) should be connected to the TPG supplied modem-router for your NBN-FTTN service.

 

Let me know if should you require further assistance.

 

Cheers! Smiley Happy

View solution in original post