Phone porting

[ericchen1919]

I just got nbn with phone line installed today. Internet is working but phone line doesn’t work.

[Ahra_G]

Hi @ericchen1919, 

For NBN installation that has number porting, please be informed that porting will only commence once the service is installed. 

Porting is normally completed within 1-5 working days. 

Should you require further assistance, please don't hesitate to let us know. We'd appreciate if you can also provide your Customer ID or username via PM in order for us to assist you accordingly. 

Regards,

Ahra_G