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Setting up VoIP handset

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Level 1a

How do I connect my third party VoIP handset to TPG supplied modem? Which ports should I be using?

5 REPLIES 5
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Moderator

Good Morning

 

Please let me check some details first

 

Regards 

 

PeterW

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Moderator

Hi Kalel,

 

Thanks for contacting the TPG Community, on your modem you should use the Phone1 port (Grey Port) at the rear of the modem.

 

I have attached a link that may help you. 

 

https://community.tpg.com.au/t5/Home-Phone-Voice/VoIP-Phone-Setup-using-TPG-modem/m-p/50555#M6321

 

Good luck - Stay Healthy

 

Regards

 

PeterW

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Level 1a

Hi Peter,

 

Thank you for your response.

Looking at your link, do I need to configure the phone with those same details for it to work?

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Moderator

Hi Kalel,

 

Please ignore the previous livk, I have attached another,

 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...

 

Regards

 

PeterW

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Moderator

You should just need to to connect your phone into the Phone1 port

 

Make sure your phone is charged and you should have a green light on at the front of the modem where it says 'Phone'

 

You should not need to configure anything. If that fails power off everything (TPG Modem and NBN box) wait 2 minutes and turn the power back on. After a minute or two it should work.

 

Good luck

 

Regards

PeterW