Welcome to the Community!
I've located your account using your Community name and was able to run remote tests.
Currently, test results does not show a physical issue with the line outside. However, we can see that the sync speed is not what we expect in your area.
We need to consider the factors that could possible cause this speed issue and the noise on your phone. This issue is commonly caused by faulty hardware or phoneline like modem, filter, phone socket, internal cabling or poor copperwire quality.
To eliminate issues on your end. Please do the following:
Should the issue persists, please let us know your best contact time and number via Private Message and we'll arrange a call from one of our technicians.
For your reference, please see How do I private message (PM) in the community.