Hi @huynhmik,
The ADSL2+ service can no longer be active due to NBN migration, the copper pair will be used for the incoming NBN connection. The installation is now in progress which generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation.
Expect a call or SMS from one of our Provisioning case manager when update becomes available, you should also receive an email about the installation/appointment schedule of the NBN connection, let us know should you require further assistance.
Regards,
Dear TPG Support Admin,
Our household have been without any service technician contact for the last two days after making contact with TPG phone staff. We are awaiting on the technical resolution for our house losing our landline (no dial tone) and we are without ADSL2+ DSL service. Concurrently, we are migrating to the NBN service after having first made the request back in November 2021.
Could you please check what is the current status of our phone and ADSL2+ service so we can run the Internet in the meantime?
Customer ID: 3694850
State: NSW, 2212
