I didn't think to physically switch the hardware on and off as the provided TP Link Wifi Router would self-resolve or troubleshoot the connection. But I had to do a physical switch off and on ... View more

Hi @BasilDV, So after 30 minutes, the NBN service and Wifi connection appeared to resume back to normal. I had to switch off the NBN box as well as the WiFi router. The router's signal lights were working normally without the VOIP light indicator on. However, after it did come back on. How could I organise a speed and line test to ensure the NBN connection is working optimally? ... View more

@david64    No ADSL line filters anymore  Phone socket was replaced as brand-new by NBN technician which connects directly to NBN box Router and WAN port connections working normally NBN box all lights on Internet working but slower than expected download speeds ... View more

Hi @david64 , Many thanks for helping me late yesterday. I managed to get it to successfully work - thank you. So after the Quick Start config using the Billion interface, the WAN configuration will fail. However, when you enter into the WAN connection specification, you have to manually enter in the values of 0 and 2 for the priority and ID (as you had aforementioned). Once you apply the settings, I reverted back to the Status page and amazingly, I saw the connection with uptime/IP address. And when I looked at the actuall Billion router, the Internet indicator turned on. Great. So we are on the NBN 25 plan but the house reaches only a maximum speed of 13 mbp/s. I had hoped it was going to be higher.  ... View more

Many thanks @david64, we have the bundled NBN with TPG landline service. But now that you mentioned it, this could be another cause since we haven't checked the landline properly - we have been just purely focused on getting the WAN to work on the Billion. When we try it out, NBN box is connected properly to landline socket and to the Billion router using EWAN (Ethernet cable). A LAN port uses another ethernet cable from the Billion to my PC. Connection to Billion interface works as normal. I go to Quick Start, then choose Ethernet as main connection, it will then show PPPoE and tje login fields. The WAN connection configures but then fails. And this is the scenario right now over several attempts. If I have to adjust other settings like when I go into the different settings for the PPP.1 or 2 (or delete any?), Please let me know. Or, only allow the WAN setting for the DNS on the left side and move everything else on the right side... ... View more

With the TPG router, both settings were showing -1. ... View more

Hi @david64, Do I need to adjust any settings under DSL? I am going under the WAN tab and edit the PPe connection? For the time being, we are using NBN25 as we have just migrated from ADSL2+ after the last two months awaiting for NBN transition. ... View more

@Rica_R @Thea Thank you both for your prompt technical assistance. I'm really pleased with the service as the Telstra technican was also very helpful and resolved the line dropout. It was caused by a wiring fault (totally coming off) at the main street pit. The original fix was done on the outside house pit but the main cause was the main road pit.  Was really good service so thanks again, ... View more

Hi @BasilDV , Thanks to TPG for assisting in this promptly. I'm leaving here a message with an update thus far today: a technician had appeared earlier this morning to take a look at the street pit. I missed him in person but he was looking at the connections. Our internet then was down because the DSL line / phone line had no dial tone (assuming it was a Telstra reset). A few minutes later, the DSL line worked again with a crystal clear dial tone and the internet was running with a very good 14 mbp/s. This is the usual speed we receive.  But at 17,00 onwards, the static noise on the phone line returned and the internet is dropping out intermittently again.  ... View more

Hi @Riezl, Thank you for your response. I wanted to add my question here too just in case, but had been looked after by another TPG staff member already as well. Thanks for providing the clarification and help. Actually, the internet's dropouts concided with the sudden weather shift. The heavy rain and downpour must have caused the cooper line to either be damaged or disrupt my line. Because we can clearly identify that when you just want to engage the phone, there is loud static noise. Thank you, ... View more