Sudden Download Speed slowdown

[huynhmik]

My NBN service suddenly slowed down in its download speed to 1.2gbps late today. The service was working normally, however, the VOIP light indicator is now off. The other status lights are on, as well as the NBN service lights are working normally. 

Could you please check the reason why the service has slowed down? 

Hardware: TP LINK with VoIP 
 

[BasilDV]

Hi @huynhmik 

What troubleshooting have you tried so far?

Did you test if you could receive and call out using your VoIP?

Are you connected via WiFi or Wired connection?

What speed were you getting before?

BasilDV

[huynhmik]

Hi @BasilDV,
So after 30 minutes, the NBN service and Wifi connection appeared to resume back to normal. I had to switch off the NBN box as well as the WiFi router. The router's signal lights were working normally without the VOIP light indicator on. However, after it did come back on.

How could I organise a speed and line test to ensure the NBN connection is working optimally?

[huynhmik]

I didn't think to physically switch the hardware on and off as the provided TP Link Wifi Router would self-resolve or troubleshoot the connection. But I had to do a physical switch off and on

[BasilDV]

Glad that this is back to normal.

In order to check the speed, kindly send us a private message in order to check the account and run some tests.

BasilDV