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TPG/NBN home phone cannot call a particular mobile number but my mobile can

Highlighted
Level 1

My home phone with TPG(NBN) cannot call a particular family member's mobile number- I keep getting a recorded message saying that number is not available. Strange this is, I can call that mobile number using my own mobile phone. Even stranger, when I use my home TPG/NBN phone, I can call other mobiles e.g. my own or my wife's, just not this particular family member's mobile number. Yet I can call that elusive mobile number if I use my mobile (just not the home TPG/NBN phone). Anyone got any ideas why ?

2 REPLIES 2
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Level 1

Yes, you have chosen to not send out your Caller ID from your landline. Turn that off and you can now call that mobile number from your land line

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Level 9

Look at the actual number in your home phone for the family member and see that it matches the number in your mobile.