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TPG refuse to connect phone

Level 2

TPG gave me a new modem. Can not make or receive calls after switching. Now they refuse to fix the phone until the account is verified. Its been 4 days now and the issue is not resolved


Parents are elderly and can not complete the verification process, and can not be contacted by TPG as the home phone is down.


I also can not act on behalf of them as TPG want authority.


Service is terrible. Will prob escalate to the telco onbusman as my parents are carers you would think telcos have a legal responsbility to provide essential telecommuncation services esp for emergencies.


What else can I do here?


Hi @dbase 


We are here to help turn your experience around.


Kindly send us a private message with your account details.