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Telephony option unavailable in TP-Link VR1600v

Level 2

I did factory reset of my TPG supplied TP-Link VR1600v. I have connected the telephone to the phone 1 port but I get no dial tone. 


The user guide indicates that the assigned number needs to be added through Advanced -> Telephony But this option does not exist in the web UI for the modem.


How do I setup the telephone settings?


Hi @aditikirtane 


The TPG provided modem/router has a special firmware, which is configured with the bundled VoIP service.


If you are going to use this for a third party provider, then it will not work.


If you have a TPG account and under the bundled NBN plan, then we'd like to check on what happened.


Kindly send us a private message with your account details.