TPG Community

Get online support

Unable to Dial 13 Numbers

Highlighted
Level 1a

My Phone has aquired this problem of not being able to call 13 Numbers. It has a shrill tone as described in other posts. Not sure what TPG are doing but appears to be like call Barring.  There are posts going back nearly 2 years. Cannot even call Centerlink or TPG Help?

1 REPLY 1
Highlighted
Moderator

Hi @WDD51 ,

 

Please send us your account details (Username/Customer ID) to better understand the situation.

 

We'd like to set your expectation that charges for 13/1300 number calls will be charged at Listed TPG rates on a 'pay as you go' basis and deducted from your prepaid balance.

 

For reference: 

 

How do I private message (PM) in the community

 

Regards,