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Unable to dial 13 numbers from landline

Shane
Moderator

Hi @alpha2020,

 

Please send us your account details (Username/Customer ID) to better understand the situation.

 

We'd like to set your expectation that charges for 13/1300 number calls will be charged at Listed TPG rates on a 'pay as you go' basis and deducted from your prepaid balance.

 

For reference: 

 

How do I private message (PM) in the community

 

Regards,

 

 

have we fixed this problem yet?? becuase i am having the exact same issue!!! 

WDD51
Level 2

I have the same Problem  I am looking for TPG Fix also.

Shane
Moderator

Hi @WDD51

 

Please send us your account details (Username/Customer ID) to see what causing this issue on your home phone service.

 

Note: charges for 13/1300 number calls will be charged at Listed TPG rates on a 'pay as you go' basis and deducted from your prepaid balance.

 

For reference: 

 

How do I private message (PM) in the community

 

Regards,

 

 

I have the same Problem  I am looking for TPG Fix also.

asekerci
Level 2

Dear TPG,

 

I've just discovered that I am also not able to call 13 XX XX numbers. I have been an NBN user for almost a year. Could you please fix this problem for me too. Best regards.

 

A.

Riezl
Moderator

Hi @asekerci , are you getting any error message whenever you try to call 13 XX XX numbers?

asekerci
Level 2

Hi @Riezl,  When I dial a 13 XX XX number I hear a quite loud continuous tone (it has a higher frequency than a dial tone).

Ahra_G
Moderator

Hi @asekerci

 

I can see that you still have an available balance on your account so you should still be able to make outgoing calls. 

 

Does this also happen on a normal phone call or just with the 13 XXXX number? 

MinB
Level 3
###ALL NEW NBN USERS###

I swapped over to NBN as well at the end of last year in 2020.

Had an issue calling a """13""" number last month, but put it down to being busy and also Covid19 - limited staff.

Fast forward - same thing occured yesterday and on trying a number of "13" numbers I discovered none went through and all were engaged except TPG.

Bottom line - after being peeved off no end with unhelpful TPG tech guys today and going back and forth I came to the realisation that ADSL included "13" and "1300", but NBN doesn't. It is also written in writing as well because I looked it up.

ADSL included it and that plan was less whereas NBN costs more, but it doesn't.

Go figure! TPG charges more for """less of a service""" and most "13" numbers in Australia are to essential services like: Electricity, Gas, Phones, Australia Post.

In addition, TPG doesn't permit the use of other companies that provide services that specialise in 13, 19 and 1300 numbers for a cost yet TPG has no phone plans to cover those 13 and 1300 numbers and yet they charge more for NBN compared to ADSL.

NBN was supposed to be alot cheaper than ADSL.

What we actually got in ADSL was far better than with NBN and if we didn't have to change over I wouldnt have!

TPG needs to include "13" and "1300" numbers, like with ADSL, because most essential services have them and not normal phone numbers.

Perhaps TPG can find out ALL those phone numbers WE ALL NEED and provide them to us customers so that we can actually make phone calls to the services we need to call.
Shane
Moderator

Hi @MinB,

 

We appreciate your feedback. We will take this into consideration, this will help us improve our service.

 

Regards,

 

 

###ALL NEW NBN USERS###

I swapped over to NBN as well at the end of last year in 2020.

Had an issue calling a """13""" number last month, but put it down to being busy and also Covid19 - limited staff.
Fast forward - same thing occured yesterday and on trying a number of "13" numbers I discovered none went through and all were engaged except TPG.

Bottom line - after being peeved off no end with unhelpful TPG tech guys today and going back and forth I came to the realisation that ADSL included "13" and "1300", but NBN doesn't. It is also written in writing as well because I looked it up.

ADSL included it and that plan was less whereas NBN costs more, but it doesn't.

Go figure! TPG charges more for """less of a service""" and most "13" numbers in Australia are to essential services like: Electricity, Gas, Phones, Australia Post.

In addition, TPG doesn't permit the use of other companies that provide services that specialise in 13, 19 and 1300 numbers for a cost yet TPG has no phone plans to cover those 13 and 1300 numbers and yet they charge more for NBN compared to ADSL.

NBN was supposed to be alot cheaper than ADSL.

What we actually got in ADSL was far better than with NBN and if we didn't have to change over I wouldnt have!

TPG needs to include "13" and "1300" numbers, like with ADSL, because most essential services have them and not normal phone numbers.

Perhaps TPG can find out ALL those phone numbers WE ALL NEED and provide them to us customers so that we can actually make phone calls to the services we need to call.
Drewjen1234
Level 2
Hi,

We're having this exact same issue where 13/1300 numbers are not working. On the NBN S plan with the OZ Talk bundle (note 13/1300 calls are charged outside of the bundle). Can you please advise?