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Unable to dial 13 xx xx numbers (1300 xxx xxx are ok)

Level 2

I had the NBN installed about 6 months ago. I find that I can't dial 13 xx xx numbers (1300 numbers are ok). All I hear when I dial the number is a loud shrill screetching sound. I can call other numbers such as mobiles etc, but not 13 xx xx numbers.

The last good 13 xx xx number dialed was 2019-10-23 11:42:29 13 16:14 13xxxx $0.30000 0:00

 

I can't even ring TPG Telecom/Customer service on 13 14 23

NBN HFC Digital Voice

 

I've noticed on these forums that a number of other people have had the samed issue. Can this be looked into please.

1 REPLY 1
Level 2

Got onto LIVE CHAT (finally).

 

Explained my problem, some tests were done and the problem was escalated to Tech Support.

 

I just tried 13 14 23 (TPG) and I got the ring tones Smiley Happy

 

So all should be good now Smiley Happy

 

Problem SOLVED